legalities / returns
Returns & Exchanges
We stand behind every piece we sell. If something isn't quite right, we'll help you with a refund, exchange or repair, simply and fairly.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. Our change of mind policy below is offered in addition to them, as a goodwill gesture.
Change of mind
If a piece doesn't suit your space after all, you can return it for a refund or exchange within 30 days of delivery, provided it meets the conditions below. This applies to our regular range only.
we can accept
- Items that are unused and in their original condition
- Items in their original packaging (minor cosmetic wear to the box is fine)
- Items returned with all components, documentation, tags and labels
- Items we receive back within 30 days of delivery
we can't accept
- Items that have been assembled, used or tested
- Items showing signs of use, damage, stains or wear
- Items missing packaging, instructions or components
- Special orders, made to order or custom pieces
- Exit store, samples and seconds
Exchanges
If you would prefer a different colour, size or piece, let us know when you contact us. Exchanges are subject to availability, and we will confirm any difference in price before we send your new item.
Faulty, damaged or incorrect items
We carefully check every order before it leaves us, but if something arrives faulty, damaged in transit, not as described, or isn't what you ordered, we will put it right.
Please contact us as soon as possible with your order number, a short description of the problem and photos where you can. Letting us know within 7 days of delivery helps us lodge a claim with the carrier quickly, although this does not limit your rights under the Australian Consumer Law.
Depending on the issue, we will arrange a repair, a replacement or a full refund. Where the problem is a major failure, the choice between a refund and a replacement is yours. We cover the cost of return postage for faulty, damaged and incorrect items, and for larger pieces we will work with you on the easiest way to get the item back to us.
good to know
This applies to everything we sell, including exit store, samples and seconds. The only exception is a defect that was disclosed to you at the time of purchase.
Exit store, samples and seconds
These pieces are priced to reflect their status, so they are final sale for change of mind.
- Exit store items are end of line or discontinued pieces and are not eligible for a change of mind refund or exchange.
- Samples and seconds carry minor imperfections that are described on the product page at the time of purchase. Those disclosed imperfections are not considered a fault.
If one of these pieces has a fault that wasn't disclosed, it is covered exactly like any other purchase.
How to return an item
Get in touch within 30 days
Email hello@blaanc.com.au with your order number, the item or items you would like to return, the reason for the return and a brief note on their condition.
Prepare your parcel
We will reply with return instructions and a returns form. Repack the item securely in sturdy packaging, and include a copy of your order confirmation and the completed returns form.
Send it to us
For change of mind returns, please send your parcel with a tracked service such as Australia Post and keep your proof of postage until your refund is confirmed. Items lost or damaged on the way back to us remain your responsibility until they arrive.
Blaanc, 6B Prosperity Parade, Warriewood NSW 2102
We take care of the rest
Once your return arrives, we inspect it, approve it and process your refund or exchange. We will keep you updated by email along the way.
Return postage
| Reason for return | Return postage | Original delivery fee |
|---|---|---|
| Change of mind | Paid by you | Not refunded |
| Change of mind, bulky items | Collection quoted at cost, or drop off to our showroom | Not refunded |
| Faulty or damaged | Paid by us | Refunded |
| Not as described | Paid by us | Refunded |
| Incorrect or missing item | Paid by us | Refunded |
bulky items and furniture
Please contact us before returning a bulky item. For change of mind returns, you are welcome to drop it back to our Warriewood showroom, or we can arrange collection with return freight quoted at cost. For faulty, damaged or incorrect bulky items, we will arrange and pay for collection.
Refunds
Approved refunds are made for the full purchase price of the returned item, back to your original payment method.
All timeframes are business days. In total, please allow 5 to 10 business days from the day your return reaches us.
| Payment method | Refund time after approval |
|---|---|
| Credit or debit card | 3 to 5 business days |
| PayPal or digital wallet | 1 to 2 business days |
| Bank transfer | 1 to 2 business days |
