Returns & Exchanges

We stand behind every product we sell. If an order doesn't meet your expectations, we're happy to help with a refund or exchange. We've designed this policy to be fair & transparent.

Important: Exit Store & Samples/Seconds

Exit Store Products: Not eligible for refunds or exchanges unless the item is faulty or defective. Exit store items are sold as-is.

Samples & Seconds: Have noted defects disclosed at time of purchase and are not eligible for refunds or exchanges. These items are intentionally priced lower due to their condition.

Our Change of Mind Policy

If you're not completely satisfied with your purchase, we offer a hassle-free refund or exchange within 30 days of delivery, as long as the item meets our return conditions. This applies to regular products only—not exit store, samples, or seconds items.

What Qualifies for Return

We accept returns for:

• Items that don't match product description

• Items that don't suit your space or needs

• General change of mind

• Items received in damaged condition (carrier damage)

• Items that are faulty or defective

• Incorrect or missing items

We cannot accept returns for:

• Items that have been assembled, used, or tested

• Items with visible signs of use, damage, stains, or wear

• Items with assembly instructions removed or damaged

• Special orders, made-to-order items, or custom items

• Items returned after 30 days from delivery

• Items without original packaging or product documentation

• Exit store products, samples, and seconds items

Condition Requirements for Returns

Your item must be returned unused and in its original condition, including:

• Original packaging (minor cosmetic wear is acceptable)

• All product documentation and manuals

• All components included with the original purchase

• Product tags and labels intact

How to Return an Item

Step 1: Contact Us Within 30 Days

Email hello@blaanc.com.au within 30 days of receiving your order with:

• Your order number

• Item(s) you wish to return

• Reason for return

• A brief note about the item's condition

Step 2: Prepare Your Return

We'll send you return instructions. When preparing your return:

• Repackage carefully — Use sturdy packaging to protect your item during transit

• Include documentation — Copy of order confirmation and returns form

• Keep proof of postage — Get tracking until refund is confirmed

Step 3: Ship Your Return

Returns are your responsibility to ship. We recommend using standard Australia Post with tracking.

Ship to: Blaanc, 6B Prosperity Parade, Warriewood NSW 2102, Australia

Step 4: We Process Your Return

Once we receive your return:

• Inspection (1–2 business days): We check if unused and in original condition

• Approval (1 business day): Once approved, we process your refund

• Refund to your account (3–5 business days): Sent to your original payment method

Total estimated time: 5–10 business days from when we receive your return

Return Shipping Costs

You are responsible for return shipping costs, unless the return is due to:

• Faulty or defective items

• Items not as described

• Incorrect or missing items (we cover return postage)

Refunds

Refund Amount

We refund the full purchase price of the item, less any return shipping costs you incurred (unless the return was due to our error).

Refund Method

Refunds are processed to your original payment method:

• Credit/debit card: Appears in your account within 3–5 business days

• PayPal/Digital wallet: Refunded within 1–2 business days

• Bank transfer: Processed within 1–2 business days

Faulty or Defective Items

We aim to dispatch only quality products. If you believe your item is faulty, please contact us within 7 days of delivery with your order number, detailed description, and photos if possible.

We'll investigate quickly and arrange a replacement (fastest option), repair, or full refund. Return shipping is on us for faulty items. This applies to all product types, including exit store items, samples, and seconds.