legalities / shipping
Shipping Policy
Thoughtfully packed in Warriewood and delivered Australia wide, with complimentary shipping on orders of $250 and over, excluding bulky items.
Processing and dispatch
Orders are packed and dispatched within 1 to 2 business days. Our business hours are Monday to Thursday, 9am to 4pm Sydney time. Orders placed from Friday to Sunday are processed and dispatched from the following Monday, and orders placed on a public holiday are processed from the next business day.
As soon as your order is on its way, we will email you a tracking number so you can follow your delivery.
Delivery rates
| Order value | Standard delivery |
|---|---|
| $250 and over | Free, Australia wide |
| Under $250 | $20 flat rate, Australia wide |
| Bulky items and large furniture | Calculated at checkout by weight and region |
| Click and collect | Free |
Our free and flat rate shipping apply to standard sized items. Delivery for bulky items is calculated at checkout, as explained below.
Delivery timeframes
The timeframes below are counted from the day your order is dispatched, in business days.
| Region | Postcodes | Estimated delivery |
|---|---|---|
| Sydney metropolitan | 2000 to 2234 | 3 to 5 days |
| NSW regional | 2235 to 2599, 2619 to 2899 | 5 to 7 days |
| ACT | 2600 to 2618, 2900 to 2920 | 5 to 7 days |
| Victoria | 3000 to 3999 | 5 to 7 days |
| Queensland | 4000 to 4999 | 5 to 7 days |
| South Australia | 5000 to 5999 | 5 to 7 days |
| Western Australia | 6000 to 6999 | 5 to 7 days |
| Tasmania | 7000 to 7999 | 7 to 10 days |
| Northern Territory | 0800 to 0899 | 7 to 10 days |
| Remote and rural areas | Various | 7 to 10 days |
please note
These are estimates only and can vary with carrier capacity, weather and peak periods. We deliver with trusted courier partners, including Couriers Please and TNT, chosen to get your pieces to you safely.
Bulky items and large furniture
Large furniture, oversized decor and other bulky goods are delivered by our freight partners and are not included in our flat rate or free shipping. For most bulky pieces, delivery is calculated at checkout based on the shipping weight of your order and your delivery region, so you will know the full cost before you pay.
| Shipping weight | NSW and ACT | VIC, QLD and SA | WA, NT and TAS |
|---|---|---|---|
| Up to 10 kg | $20 | $25 | $50 |
| 10 to 25 kg | $25 | $45 | $95 |
| 25 to 50 kg | $50 | $75 | $125 |
| 50 to 100 kg | $110 | $110 | Quoted |
| Over 100 kg | Quoted | Quoted | Quoted |
Shipping weight is the combined weight of the bulky items in your order, allowing for the size of their packaging, which is how our couriers charge freight. If your order also includes standard sized items, their flat rate or free shipping applies separately.
quoted freight
Freight is quoted individually for orders with a shipping weight over 100 kg, such as several pieces of furniture, and for orders over 50 kg delivered to WA, NT or TAS.
-
You place your order
Checkout as normal. Freight for these orders is not charged at this stage.
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We source a quote
We compare freight quotes from our couriers and contact you with the exact delivery cost.
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You approve and pay
We send the freight through as a separate invoice for your approval. Your order is dispatched once it has been paid, so there are never any surprise charges on delivery.
If the freight to your address is higher than you expected, you are welcome to cancel the order before anything is dispatched and we will refund the full purchase price.
Click and collect
Close to Warriewood? Click and collect is free and available during our business hours.
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Choose click and collect at checkout
No shipping fee is charged.
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Wait for our email
We will let you know as soon as your order is ready, usually within 1 to 2 business days.
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Collect from our showroom
Blaanc, 6B Prosperity Parade, Warriewood NSW 2102
Monday to Thursday, 9am to 4pm. Please bring your order confirmation.
Where we deliver
We currently deliver within Australia only. If you are located outside Australia and would like to order, please contact us before placing your order and we will let you know whether we can help.
Delivery issues
Checking your address
Please make sure your delivery details are complete and correct at checkout. If you spot a mistake, contact us as soon as possible and we will do our best to update it before your order is dispatched.
Damaged in transit
If your order arrives damaged, please keep the packaging and contact us with photos as soon as you can. Our returns and exchanges policy explains how we put it right.
Delayed or missing parcels
If your tracking hasn't moved for several days, or your parcel shows as delivered but hasn't arrived, let us know and we will follow it up with the carrier for you.
